Strategies to foster client-focused culture

For any organisation that truly aspires to own its client-centric “way,” it is time to get specific about creating a client-centric culture.

COMPANIES that have a good client culture create such a focus on the client that everything and everyone throughout the organisation is on board. Where does this organisational magic come from? It all comes back to the culture.Sometimes the client-focused “way” is seen as a brand within a brand.Positive platitudes are just not enough. As companies…

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