The National Consumer Commission (NCC) has emphasised that overbooking and overselling airline flight tickets is illegal in terms of the Consumer Protection Act (CPA).
Hardin Ratshisusu, acting commissioner of the NCC and deputy commissioner of the Competition Commission, told a joint meeting of parliament’s portfolio committees on trade, industry and competition and of transport on Tuesday that there are specific provisions in the CPA that deal with overbooking and overselling.