INSURANCE firms are tackling high costs by breaking down comprehensive packages into modular, event-based coverage and automating underwriting and claims. To rebuild trust, companies are simplifying policy documents into local languages and using AI to slash processing times, including settling some motor vehicle claims within 48 hours instead of 14 days. These strategies were outlined…
African insurers aim to cut costs, rebuild trust
Insurance Institute of Zimbabwe president Clementine Chinyuku.