Bank queues could get shorter if WhatsApp is utilised

By Leonard Sengere

Earlier this year we carried out research that showed that there are at least 5.2 million users of WhatsApp in Zimbabwe. That means around 33% of the population uses the platform. The proportion is much higher in urban centres and accordingly lower in rural areas. With so many people on the service, organisations can and […]

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Bank queues could get shorter if WhatsApp is utilised