IN today’s fiercely competitive marketplace, delivering an exceptional customer experience (CX) has become the cornerstone of sustainable business success. Customers are no longer just looking for quality products or services; they crave meaningful interactions, personalised responses, and seamless journeys across all touchpoints. Whether you’re a global giant, a nimble SME, or an association striving to…

GODFREY NYONI IN Zimbabwe, livestock is more than just meat. Goats are like walking banks in rural areas. Cows mean wealth and farming power. Chickens feed families and often pay for school fees. But keeping animals healthy is not always easy. Sometimes a disease can wipe out a whole kraal before the farmer even notices…

BY BOTHWEL P. NYAJEKA NOW you have been appointed a director, a significant and major milestone in anyone’s life! Being a director can be a rewarding, worthwhile and fulfilling experience.After receiving all the congratulatory messages from friends and acquaintances, the real work begins. The first thing you should get after being appointed as a director…