EcoCash Is Down… Again

EcoCash has been stuck in an upgrade cycle since Saturday 16 November. Whilst the planned upgrade has been announced as complete a number of time since that date the service hasn’t really worked optimally for the last 3 weeks.

It seems the platform is now down again with users getting one of many error messages when trying to access the mobile money service:

Service is unavailable
Your request could not be processed at the moment.
Input XML is not recognized by the system
System is busy
Invalid code

EcoCash has sent out the following update regarding the latest episode of downtime:

Dear valued customer
We apologise for service disruptions you may be experiencing in trying to transact on EcoCash. Our technical team is working to resolve the technical challenge and we will inform you as soon as normal service is restored.
We sincerely regret the inconvenience caused.
Live Life the EcoCash Way!

Considering that the platform has not worked optimally for close to a month now one would expect that EcoCash would communicate more openly with the users and businesses who have been inconvenienced but nope, it’s still just “technical issues”…