Customer satisfaction hits 10-year hight

Prisca Tshuma ZIMBABWE’S national customer satisfaction score rose to 67,5 percent in 2025, the high­est level in a decade, reflecting steady gains in service delivery across most sectors, according to the latest National Customer Satisfaction Index (NCSI). The score increased from 66 percent last year and stands 15,5 percentage points above the Sub-Sa­haran Africa average…