EcoCash Blocked Complaining Customer On Their Social Media; Not A Great Idea

By Farai Mudzingwa

Over the weekend, EcoCash blocked a customer requesting support on their Twitter platform after a request to reverse a transaction went south.

What happened?

Maynard Manyowa, a journalist working for Khuluma Africa and a correspondent for the Daily Maverick in SA, tried to purchase something from Powertel for $85. The transaction failed and when he reached out to EcoCash to perform a reversal that’s when the problems began.

Other means?

Customer support informed an incensed Maynard that he would have to use other means to get the service he had just paid for whilst waiting for a refund which would take …read more

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