Econet successfully completes EcoCash maintenance work

Econet Wireless CEO, Douglas Mboweni

• All EcoCash services back online

ECONET Wireless Zimbabwe has announced that its Ecocash mobile money service is back online following scheduled system maintenance work on the popular platform.

A statement from the company yesterday said the maintenance work had gone according to plan, and the system was back up by 2 pm on Sunday, August 13, as scheduled. 

“We are pleased to let our customers and business partners know that the Ecocash platform is fully functional again, following the scheduled maintenance work carried out last night (Saturday, August 13) and through this morning (Sunday, August 14),” the statement said.

“All EcoCash services are back online and fully functional, and our customers can transact again using the USSD (unstructured supplementary service data) method to access the EcoCash service menu on *151#, or using the EcoCash App on smartphones,” said the statement said.

“Econet takes this opportunity to thank all its customers, merchants, agents, banking and business partners, as well as all our other stakeholders, for their corporation, patience and support during the period of the scheduled maintenance work”, the statement said.

Econet last Thursday through to Saturday morning announced in multiple media channels, including print, electronic and online media, and via its SMS service and social media platforms, that the company planned to carry out scheduled maintenance work on its EcoCash platform from 10pm on Saturday night, up to 2pm the following day (Sunday).

Announcing the planned downtime, the company’s chief executive officer, Douglas Mboweni, said the scheduled maintenance work would optimize the EcoCash platform to handle increased volumes of transactions in the coming months, in light of the increased adoption of electronic financial services and ahead of the busy festive season.