techzim

By Joseph Neusu I was recently invited to present a paper on customer service in the digital era at a conference that was held in Johannesburg, South Africa. I focused on how brands can effectively utilise digital tools in the delivery of great customer service. Customer service has emerged as…

By Nigel Gambanga You probably have seen the add already by now; local ISP uMax is offering a money back guarantee to new subscribers. If you sign up for their Wimax package and for whatever reason are not happy with their service they are offering, they will give you your…

By L.S.M Kabweza As you maybe aware, today, POTRAZ is holding an event to discuss infrastructure sharing. In attendance here are operators, NGOs, a few politicians (one famous Chief Charumbira), and organisations like the computer society of Zimbabwe. So far POTRAZ have presented an overview of infrastructure sharing in Zimbabwe…

By L.S.M Kabweza Today, a debit card that you can use online and when you travel outside Zimbabwe is reasonably within anyone’s reach. It wasn’t always so. Back some 4 years ago, bank cards with with MasterCard or visa logo were for the elite. Actually, just banking itself was for…

By Garikai Dzoma Imagine your were this guy and your thankless job was to sit at a desk all day answering all the world’s questions. My 4 year old niece by my elder sister has reached that inquisitive 3-9 year stretch when they ask the most inane, profound, axiomatic and…

By Nigel Gambanga One of the features of the second edition of the Startup Weekend Harare was a special “Elevator Pitch” acapela performance from local Hip Hop artist, Tehn Diamond. This was the same pitch that he went on to perform at Emerging Ideas’ Pitch Night. Tehn has a fascination…

By Nigel Gambanga Managing any business has more than it’s fair set of challenges even if the formula for getting it going seems simple. You’re supposed to identify a need, create a solution/product and pass it on to the customer who will pay for it. But what happens when the…

By Nigel Gambanga It’s no longer called EcoLife, but Econet are back in the insurance game. This time it’s called EcoSure, and its hardly the same thing as the previous offering. The service has a different value proposition and merits in other aspects such as ease of use and a…

By Isaac Maposa We continue with the series on domain names and the important things to know and remember when securing a domain name and creating a web presence. Structure of domain names A domain name is composed of different parts separated by “dots” and each part represents a hierarchy…

By Nigel Gambanga Let’s face it, anything that makes the processes involved in banking any easier or faster is always a winner. Safe to say that tech has always been expected to be the one thing that can do this. For local mobile banking solutions the case for making life…