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Zimbabwe’s official Ministry of Information Twitter account got suspended at the end of March and without the Ministry of Information speaking on it it’s been pretty difficult to know what exactly is the reason behind that suspension.
Twitter accounts can be suspended on the following grounds;
The clearest indicator we have is that a significant number of people might have reported the account as abusive which triggered Twitter’s algorithms and resulted in a suspension despite the fact that in actuality the Ministry of Information’s account wasn’t abusive.
The best course of action would be to appeal the suspension but it appears the Ministry of Information might have abandoned that path entirely as they are now tweeting under a new account since the 31st of March.
It’s possible that the appeal process, if any was made, was unsuccessful because social media companies have less moderators working right now due to the Coronavirus. That might have resulted in a slower than usual appeal process and the government decided to make another account since the masses need communicating to…
Without a clear understanding of why the account was banned its hard to know for a fact whether Twitter was within their rights to make such a move.
More importantly, however, is the fact that Twitter can remove a government account that contains hundreds (if not thousands) of tweets containing government position, declarations and notices on a number of issues affecting citizens of a country.
Removing an official government account when the government can just create another one as they’ve done now seems counterproductive.
Inversely if the account was reported en masse as we suspect, Twitter algorithms or moderators might have taken that as a sign that the account is impersonating the government (since it wasn’t verified) and felt the safe thing to do was to suspend the account.
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The post Why Did Zim’s Ministry Of Information Twitter Account Get Suspended? appeared first on Techzim.
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