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Monthly Archives

November 2024

Understanding the new Wealth Tax

IN an effort to address fiscal challenges and enhance revenue generation, the Zimbabwean government introduced a new taxation measure known as the Wealth Tax. This tax, which came into effect on January 1, 2024, aims to create a more equitable tax system by targeting owners of high-value properties.…

Banking on an AI-powered call centre

THE call centre was initially designed for remote customer support services using voice telephone for communication. However, as customer needs and technology rapidly changed in recent years, banks started introducing new business models, which in turn caused fundamental changes to their operating models specifically within call centres. (more…)