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Home » Tech boosts customer satisfaction – CXAZ
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Tech boosts customer satisfaction – CXAZ

written by Prisca Tshuma, Staff Writer 0 comments
The increased adoption of mobile financial services boosted CSI in that sector to 77 percent, demonstrating how technology improves user experience and reduces customer effort.
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THE Customer Experience Association of Zimbabwe (CXAZ) reports a rise in the overall Customer Satisfaction Index (CSI), reaching 66 percent in 2024, up from 65 percent in 2023.This figure surpasses the continental average of 52 percent as local organisations work to improve customer engagement.CXAZ conducts this annual research based on a survey carried out between…

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