Staff Writer 
ACCESS Forex, one of Zimbabwe’s leading remittance and money transfer service providers, has embarked on a strategic restructuring process aimed at streamlining operations and strengthening its focus on its core business.
The move is in response to shifting market dynamics, evolving customer needs, and the company’s determination to remain competitive, relevant, and innovative in a fast-changing financial services landscape.
“Our strategic transformation is a thoughtful step toward strengthening our future and delivering even greater value to our customers,” said Access Forex Chief Strategy Officer Refiloe Etsane.
“While we recognise that changes of this nature will affect some of our team members, we are approaching this process with care, empathy, and a strong commitment to supporting our people. This evolution is essential to remain true to our mission and continue providing secure, fast, and affordable remittance solutions through enhanced digital platforms and operational excellence.”
The chief strategy officer said operational restructuring will streamline processes, reduce reliance on manual systems, and transition the company toward a more integrated model, supported by a reduced physical branch presence in every province.
“We are taking a balanced approach, ensuring that while we innovate and evolve, we honour and value the people whose contributions have shaped Access Forex into what it is today,” Etsane added.
Over the past decade, the remittance and financial services landscape has undergone profound transformation shaped by rapid technological advancement, shifting customer expectations, and increased demand for secure, accessible, and digitally driven solutions.
Meanwhile, in a major leap toward outward connectivity, Access Forex says it has launched new outbound corridors from Zimbabwe to a wide range of global destinations, including the UK, Australia, India, China, Canada, the USA, Zambia, Botswana, Mozambique, Tanzania, Japan, Poland, Turkey, and New Zealand.
This expansion empowers customers to send funds securely and reliably abroad, while further advancing the company’s mission of global connectivity and economic participation.
newsdesk@fingaz.co.zw
